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Investment Details

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Investment Description

Agency & Related Services represent information technology services provided to other Federal agencies, including records management, classification reviews, FOIA improvements and publications such as the Federal Register.
Agency National Archives and Records Administration
Point of Contact Gulam Shakir - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • High Value Asset (HVA) Mission Essential Systems
FY 2025 IT Spending $36.87 M
Current CIO Rating 2
Data As Of: 11/29/2024

Total Projects

11

Cost Variance

  • 10Low
  • 1Medium
  • 0High

Schedule Variance

  • 7Low
  • 3Medium
  • 1High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100

Cost and Schedule Variance color coding is based on absolute values. For example, a +40% variance and a -40% variance are both High/Red.
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Download: Project and Variance Source Data (CSV)
  • This section displays the Chief Information Officer (CIO) Risk ratings for the investment. CIOs rate each investment using a set of pre-established criteria and issue a CIO Evaluation Number that reflects the investment’s ability to accomplish its goals within the current fiscal year. This number ranges from 1 - 5, and the higher it is, the better the investment has been rated to meet its goals.
    CIO Rating Date Comments
    2 Nov 15, 2024 NextGen CMRS contract modified to add additional development on five features required by product team for MVP which extends the project timeline through 04/2025. NextGen ARCIS has hundreds of millions of records to be migrated which poses risk for comprehensive data migration. Data discrepancies and incomplete data migrations may cause delays and extend the project timeline. Additionally, an out-of-the box list view feature enables complicated queries on any Salesforce object, however, this solution may not be acceptable to the product owner. If customization of this feature is required, then the additional level of effort may extend the ARCIS development timeline. NARA believes the project cannot meet the milestones within the period of performance and requested the contractor to provide an assessment in December 2024 as to whether the project is on schedule. The ERA 2.0 Program has dealt with some challenges in vendor performance over the past year, with some positives outcomes but some lingering performance issues. Through some proactive measures with our Contracting Officer and his representatives we have forced some key vendor changes and are working with new vendor leadership to address the critical infrastructure upgrades facing the program over the next year.
    2 Jul 31, 2024 NextGen ARCIS and CMRS projects improved but their are still schedule delays. NextGen CMRS UAT phase began 05/20/24 and was extended at the request of the product owner team. Additional development required for MVP identified during UAT. Working with the Contracting Office to extend the timeline to perform additional development, UAT and conduct training with new estimated timeline in January 2025. NextGen ARCIS has completed seven of 22 planned sprints. Two additional sprints added to recover from lower than projected velocity in first three sprints. Development planned for completion in May 2025 with rollout in late July. The ERA 2.0 Program has dealt with some challenges in vendor performance over the last few months, but through some proactive measures with our Contracting Officer and his representatives we have forced some key vendor changes and are working with new leadership to address the critical infrastructure upgrades facing the program over the next year.
    2 Mar 31, 2024 NextGen CMRS and ARCIS projects are behind schedule. NextGen CMRS encountered requirements issues and additional development sprints for minimum viable product. NextGen ARCIS completed the Discovery Phase and began Development this quarter, but has encountered delays. The ERA 2.0 Program has embarked on multiple projects in the past year after selecting a new vendor for Agile development services but is working to ensure and improve consistency in performance across teams.
    3 Nov 30, 2023 NextGen CMRS has four remaining development sprints and is projected to go-live at the beginning of CY 2024. NextGen ARCIS is in the beginning phase of a 20-month project. The IPT meets weekly on these projects, which support the NISP Modernization efforts. The ERA 2.0 Program rolled out the scheduling and transfer components to all Federal Agencies and is now addressing migration errors and required infrastructure upgrades. In addition, foundational work for integrating with the NextGen Description & Authority Service (DAS) and providing Access Review & Redaction capabilities for ERA 2.0 has begun. This required onboarding and orienting additional vendor Agile teams. The team is also adopting a new Agile release process allowing us to release new code monthly instead of the current quarterly cadence.
    3 Sep 30, 2022 To address the backlog of 500,000 requests, plans are being made to increase process and system efficiencies using technology solutions such as using Robotic Processing Automation (RPA). A significant amount of pre-work requirements have occurred for the upcoming large projects to prepare for implementation. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor. Requirements for CMRS Next Gen have been developed and provided. High-level ARCIS Next Gen requirements are near complete.
    3 Jun 30, 2022 To address the backlog of 500,000 requests, plans are being made to increase process and system efficiencies using technology solutions such as using Robotic Processing Automation (RPA). A significant amount of pre-work requirements have occurred for the upcoming large projects to prepare for implementation. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor. Requirements for CMRS Next Gen have been developed and provided. High-level ARCIS Next Gen requirements are near complete.
    2 Jan 31, 2022 The continued challenges faced by COVID-19 pandemic closures to key NARA facilities have resulted in the unprecedented backlog of 500,000 requests. NARA is preparing to reopen facilities and the return of staff and employees, as local conditions permit. The reopening of facilities will assist in starting the recovery process to work down the existing backlog of requests. The ARCIS business stakeholders have embarked on developing requirements for the modernization of the ARCIS system. The new contractor for the O&M support of the ARCIS and CMRS systems has transitioned well and is successfully providing O&M support. However, the legacy ARCIS and CMRS platform of Oracle/Siebel will reach its end of life in July 2022 and will no longer receive patches and support from the vendor. The ERA program conducted a risk review session on December 16, 2021, and is actively working to mitigate the risks identified and discussed. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor.
    3 Jul 30, 2021 NARA continues to work through many challenges arising from the closures of key facilities due to COVID-19. NARA is preparing for the reopening of facilities and the return of staff and employees. Code output from the Agile Development & Integration Services (ADIS) team vendor has been solid, but more output is expected via process improvement. NARA issued a Contract Discrepancy Report to ensure critical areas of concern are addressed and instituted new processes for monitoring the projects.
    Download: Historic CIO Rating Source Data (CSV)
  • The Investment Details section views help answer questions about how an investment's financial resources are being utilized, and which funds are being assigned.
    Download: Investment Spending Details Source Data (XLSX)
  • The IT spending visualization below provides the selected IT investment's spending over 5 fiscal years. The IT Investment's spending is further broken down by Operations & Maintenance (O&M) and Development, Modernization, and Enhancement (DME). For each listed fiscal year you will see:
    • Requested amount - The IT $ amount the agency requested from Congress in the President's budget request for that fiscal year.
    • Enacted amount - The IT $ amount Congress actually funded through that fiscal year's appropriation.
    • Actual amount - The IT $ amount the agency actually spent that fiscal year based on what was appropriated by Congress.
    The availability of data for each fiscal year will depend on where in the federal budget process we currently are, and will continue to be updated as the annual appropriations process progresses.

    Download: Investment Spending Details Source Data (XLSX)
  • Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
    ERA 2.0 1 In Progress 86.04 0 2013-09-12 2025-09-30 0 0 Not Applicable
    EOP 45 System Support Services and Electronic PRA Transfer 21040 In Progress 2.25 0 2023-03-16 2024-11-29 8.3 8.3 Not Applicable
    X-VA Scanned Records Intake and Processing (Shows on ITDB as completed) 21190P Completed 1.75 0 2021-09-09 2023-05-22 0 0 Not Applicable
    NextGen ARCIS 21280P In Progress 7.34 0 2022-01-10 2025-09-19 -0.82 -0.82 High Value Asset (HVA) Mission Essential Systems
    X-CMRS Robotic Processing Automation (RPA) (Shows on ITDB as completed) 22020P Completed 0.57 18 2021-10-04 2022-09-01 -29 -29 High Value Asset (HVA) Mission Essential Systems
    X-CMRS Digital Delivery Redesign (Shows on ITDB as completed) 22100P Completed 0.69 -2.8 2022-04-01 2022-12-17 0 0 Not Applicable
    NextGen CMRS 21290P In Progress 5.33 -70 2022-09-01 2024-12-09 -14 -14 High Value Asset (HVA) Mission Essential Systems
    X-ERA Base Migration, Phase 2 - Business Objects -Phase 2-R (Shows on ITDB as Completed) 21511J Completed 2.82 -16 2021-09-30 2023-03-31 -11 -11 Not Applicable
    X-ERA 2.0 DevOps Support (Shows on ITDB as completed) TBD Completed 1.08 0 2022-09-30 2023-09-29 0 0 Not Applicable
    X-AAD Lift and Shift (Shows on ITDB as completed) 22110P Completed 0.08 0 2022-07-01 2023-03-17 -35 -35 Not Applicable
    X-OGIS Ombuds Case Management Solution (Shows on ITDB as completed) 19080P Completed 0 0 2022-03-21 2023-06-15 0.67 0.67 Not Applicable
    LowMediumHigh
    Download: Project Details Source Data (XLSX)
  • Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2025 CY Latest Actual Result Date of Latest Actual Result Met Target
    This target metric is a measure of how well we are meeting our customer service standards. Strategic and Business Results % Written requests answered within 10 working days Annual 0 Over target
    Percentage of federal agency reference requests to records centers that are ready within the promised time. Customer Satisfaction % Monthly 90 Over target 90 50.88 2022-09-30 NOT MET
    Percentage of FOIA requests answered within 20 working days Strategic and Business Results % Monthly 0 Over target
    Percent of requests for military service separation records at NPRC that are answered within 10 working days Customer Satisfaction % Monthly 0 Over target
    First Call Resolution Of Issues. Customer Satisfaction % Monthly 74 Over target 60 96 2024-07-31 MET
    Helpdesk Average Speed Of Answer of Phone Calls. Customer Satisfaction Seconds Monthly 26 Under target 30 9.6 2024-07-31 MET
    Uptime of ERA EOP. Strategic and Business Results % Monthly 95 Over target 95 100 2024-07-31 MET
    Percentage of overall time that the ERA 2.0 system is up and operational Customer Satisfaction % Monthly 95 Over target 95 100 2024-07-31 MET
    Annual target for total cumulative volume of data managed in ERA 2.0 Strategic and Business Results Terabytes Semi-Annual 102.8 Over target 340 137 2024-09-30 NOT MET
    Download: Performance Metrics Source Data (XLSX)