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Saturday, October 10, 2015

IMPORTANT: This page is part of an archived copy of the IT Dashboard. All data on this edition of the IT Dashboard was last updated August 31, 2015.

TSA - Technology Infrastructure Modernization (TIM) Program

  • Investment Description

    TIM is implementing TSAs centralized system for enrollments, vetting, adjudication and redress mission services in support of the maritime, surface and aviation programs. The TIM Program mission is aligned and consistent with the overarching DHS and TIM is implementing TSAs centralized system for enrollments, vetting, adjudication and redress mission services in support of the maritime, surface and aviation programs. The TIM Program mission is aligned and consistent with the overarching DHS and TSA mission, DHS Mission 1: Preventing Terrorism and Enhancing Security. TIM System is supporting operations by reducing the probability of a successful terrorist attack on the transportation system by applying threat assessment methodologies intended to identify known or suspected terrorist threats working in or seeking access to the Nation's transportation system. TIM is being built and operated in the DHS datacenter cloud environment to be a fully integrated system utilizing service oriented architecture capable of providing more effective and efficient security threat assessments to all areas of the transportation sector including, surface, maritime and aviation areas. Using Service Oriented Architecture in the cloud environment, TIM provides services to maritime and is being expanded to serve surface and aviation transportation programs. TIM has become the infrastructure focal point for stakeholders including; Congress, FBI, State Department, Coast Guard, State & Local agencies, U.S. airports, U.S. ports, transportation employers & unions. The goals are to improve customer service, one-stop shopping, person-centric view to enroll, once and use many, increase efficiency of security threat assessments and information sharing with federal, state & local and industry partners promoting secure operations, support fee-fairness and comparability between credentials for the millions of transportation workers; realize economies of scale; and operational efficiencies through integration of processes. TIM customers (transportation workers and travelers) will benefit from the efficiencies and cost avoidance once TIM is fully implemented. Workers experience improved service at a lower cost. TIM is poised to be an Enterprise-level solution for Screening Coordination Office (SCO) Credentialing Framework Initiatives (CFI). TIM is one of the first DHS programs to use DHS Data Center Cloud Services TIM is paving the way for new security and data sharing methodologies. TIM enables agile responses to changing business conditions and operational requirements via engineered business processes, seamless information sharing services based on managed data (accurate, timely, trustable) with tuned IT performance. More..

  • FY2015 (CY) Spending

    $42.71 M

    Time frame of Investment

    2009 - 2025

  • Status

    No change in status

CIO Information

Luke McCormack

Agency Head

Jeh Johnson




Transportation Security Administration

Evaluation by Agency CIO


Current Evaluation


Color balls based on variances or ciorating

Evaluation Explanation

The Transportation Security Administration (TSA) Technology Infrastructure Modernization (TIM) program is in the Mixed life cycle phase. The program iThe Transportation Security Administration (TSA) Technology Infrastructure Modernization (TIM) program is in the Mixed life cycle phase. The program is working through a breach remediation for the Maritime, Surface and Aviation segments. The Surface and Aviation segments are preparing for an Acquisition Review Board (ARB) during Q3 FY15 for an Acquisition Decision Event ADE-2B re-basline decision. The complexity of these risks has caused TIM to operate outside of its approved baseline. The resulting breach is from deficiencies in the following major areas: 1) Requirements, 2) Contracts, 3) Operations, 4) Performance and 5) Organizational changes. Contract issues have resulted from estimates based on out of date technical inputs and vendor quotes. The Life Cycle Cost Estimate assumptions are no longer valid. The Work Breakdown Structure (WBS) is not aligned with the Integrated Master Schedule (IMS). Major program elements have changed including: The Basis of Estimates, virtualized data center (DC2) hardware selection, and costs for supporting the Program Management Organization (PMO) and other contracts. Program documentation requires updating including the Acquisition Program Baseline (APB) and Program Management Plan (PMP).Correction for these areas is being planned and addressed in seven major ADE documents. The ARB will evaluate the operational impact and cost across all TIM related projects to determine the program's future disposition. Based on the pending re-baseline and ARB the DHS CIO assesses the TSA TIM program as Moderately High Risk. More..

Project Summary

Select Timeframe:
  • Number of Projects


  • Cost Variance


  • Schedule Variance


Project Name Project Life Cycle Costs Cost Variance Schedule Variance Project Status
Maritime Services Increment$29.75 MGreenGreenCompleted
SOA Foundation$25.05 MGreenGreenCompleted
Surface Services Increment$14.76 MGreenYellowIn-progress
Aviation Services Increment$13.85 MGreenGreenIn-progress

Operational Performance

Metric Description Frequency Unit of Measure FY2015 Target Most Recent Actual Metric Status Updated Date of Most
Recent Actual *
Enroll once, use many - Increase percentage reusEnroll once, use many - Increase percentage reuse of applicant information (biographic and biometric), from previous enrollments including STA results. Calculated as: Re-enrollments reusing identity / Total Re-enrollments. More..MonthlyPercentage of re-enrollments rPercentage of re-enrollments reusing identity More..95----
Security Threat Assessment Response Time - IncreSecurity Threat Assessment Response Time - Increase the percentage of all full Security Threat Assessments (STAs) responded to within 72 hours. Calculated as: (Total STAs processed - STAs response time was over 72 hours) / Total STAs processed. More..MonthlyPct. of STA response within 72Pct. of STA response within 72 hrs. More..95----
Operational Availability - Increase the percentaOperational Availability - Increase the percentage to which the system is available to support operations. Calculated as: Total Uptime / Total Operational Time. More..MonthlyPercentage Operational AvailabPercentage Operational Availability More..97----
Mean Time Between Critical Failures (MTBCF) - InMean Time Between Critical Failures (MTBCF) - Increase the hours of TIM's Database Enclave technology uptime of between critical failures. Calculated as: The total uptime of TIM's Database Enclave technology / total number of critical failures requiring corrective maintenance actions. More..QuarterlyHours between Critical FailureHours between Critical Failures1,000----
Cases automatically processed by TIM - Increase Cases automatically processed by TIM - Increase the percentage of new cases automatically processed containing person centric identity data, biographic and biometric information, and tracking information related to the management and workflow of the case. Calculated as: Number of cases automatically processed by TIM / Total number of cases processed. More..QuarterlyPct. of TIM managed casesPct. of TIM managed cases95.5----
Unit cost of processing the transportation worker Unit cost of processing the transportation worker / traveler populations in support of enrollment, vetting, adjudicating, issuing benefits, and verification processed by TIM. Calculated as: TIM Operating and Maintenance cost per year /total TIM population of identities on file at year end. More..AnnualCost per identityCost per identity2.52----

* Value is self-reported by the agency.

Related URLs

Category URL
OtherOtherNo Not Applicable

The (No) symbol indicates the link is broken or not publicly available.

Other Investment Metrics

Category Value
Does the investment have any activities with a planned duration greater than a year?:No
Planned duration of the longest activity (days):240
Average planned duration of in-progress and future activities (days):175
Planned cost of one activity is greater than 25% of total planned cost of all activities?:No
Number of contracts applying modular development principles:4

All activity calculations assess only activities with no related child activities.