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Wednesday, April 1, 2015
Military Health System Cyberinfrastructure Services (MCiS) provides the overarching information technology infrastructure and support services for all Military Health System (MHS) centrally managed automated information systems. MCiS supports all MHMilitary Health System Cyberinfrastructure Services (MCiS) provides the overarching information technology infrastructure and support services for all Military Health System (MHS) centrally managed automated information systems. MCiS supports all MHS systems deployed worldwide across more than 898 facilities in all managed health care regions worldwide. MCiS provides the entire spectrum of products and services required to support infrastructure architecture design, testing, installation, upgrades, and sustainment of MHS systems worldwide, including the MHS Major Acquisition Programs, ensuring that the backbone Communications and Computing Infrastructure is implemented and sustained on schedule, within costs, and at acceptable levels of performance to ensure mission success. This support includes providing wide area network (WAN) connectivity and circuit management, local area network (LAN) management, network protection, engineering design services, gateways, enterprise remote access to MHS systems for DoD healthcare providers, end user devices (EUDs), computing center operations, system server and storage devices, hardware/software maintenance and sparing (HSMS), end-to-end (E2E) performance measurement and monitoring, capacity planning and management; Ports, Protocols and Services (PPS), MHS Service Desk (7X24X365 help desk services), business-to-business connectivity in support of MHS business partners (e.g. Managed Care Support Contractors), MHS Network Operations Center (NOC), and Network Security Operations Center (NSOC).The MCiS customers are the Service members, retirees and beneficiaries who use the MHS. The activity level customers include medical and dental treatment facility (MTF/DTF) Commanders and their staffs that execute day-to-day operational healthcare decision-making and management. Stakeholders include Office of the Assistant Secretary of Defense (Health Affairs) (OASD (HA)), Defense Health Agency (DHA), and the senior level decision makers for the Military Services Medical Departments. More..
FY2015 (CY) Spending
Time frame of Investment
2001 - 2029
No change in status
|Metric Description||Frequency||Unit of Measure||FY2015 Target||Most Recent Actual||Metric Status|| Updated Date of Most
Recent Actual *
|Actual percentage of planned circuit installationsActual percentage of planned circuit installations for the quarter. More..||Quarterly||PercentagePercentage||90||99.5||Met||2014-12-31|
|For Asset Management/Sparing and Repair (AMSR), peFor Asset Management/Sparing and Repair (AMSR), percentage of high priority customer calls responded to within 20 minutes of receipt (limited to repair and replacement AMSR transactions.). More..||Quarterly||PercentagePercentage||93||98||Met||2014-12-31|
|Defense Health Agency Global Service Center (DHA-GDefense Health Agency Global Service Center (DHA-GSC) formerly the MHS Enterprise-wide Service Desk average customer satisfaction rating on a range of 1-5, where 5 is high, excluding Tier 3. More..||Quarterly||NumberNumber||4||4.88||Met||2014-12-31|
|FY14 New initiative ONLY: Percent availability of FY14 New initiative ONLY: Percent availability of the DHA network 24x7x365, limited to email and shared drives. More..||Quarterly||PercentagePercentage||--||99.86||Met||2014-09-30|
|FY14 New initiative: Percent availability of WAN cFY14 New initiative: Percent availability of WAN connectivity for the San Antonio - Military Health System Enterprise Service Operations Center (SA-MESOC). More..||Monthly||PercentagePercentage||99.7||100||Met||2014-12-31|
|Dollar increase for the cost of Web Services limitDollar increase for the cost of Web Services limited to the DoD inflation rate. More..||Quarterly||DollarDollar||2,996,903||--||--|
|Related to Broader Program/BusinessRelated to Broader Program/Business||http://www.health.mil/about-mhs/organizational-ove ...|
The () symbol indicates the link is broken or not publicly available.
|Does the investment have any activities with a planned duration greater than a year?:||No|
|Planned duration of the longest activity (days):||0|
|Average planned duration of in-progress and future activities (days):||0|
|Planned cost of one activity is greater than 25% of total planned cost of all activities?:||No|
|Number of contracts applying modular development principles:||3|
All activity calculations assess only activities with no related child activities.