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Investment Details

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Investment Description

Citizen Services provide the information technology for public access to and engagement with the research community and the general public at research rooms, online and through innovative tool and technology.
Agency National Archives and Records Administration
Point of Contact Gulam Shakir - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • Not Applicable
FY 2025 IT Spending $18.68 M
Current CIO Rating 4
Data As Of: 11/29/2024

Total Projects

10

Cost Variance

  • 10Low
  • 0Medium
  • 0High

Schedule Variance

  • 4Low
  • 4Medium
  • 2High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100

Cost and Schedule Variance color coding is based on absolute values. For example, a +40% variance and a -40% variance are both High/Red.
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Download: Project and Variance Source Data (CSV)
  • This section displays the Chief Information Officer (CIO) Risk ratings for the investment. CIOs rate each investment using a set of pre-established criteria and issue a CIO Evaluation Number that reflects the investment’s ability to accomplish its goals within the current fiscal year. This number ranges from 1 - 5, and the higher it is, the better the investment has been rated to meet its goals.
    CIO Rating Date Comments
    4 Nov 15, 2024 The Office of Innovation Citizen Services' existing operational systems are in an operation & maintenance (O&M) steady state. One investment (Catalog UX Improvements Phase 1) is behind schedule and has incurred additional funding to extend. The implementation of the Civil Rights Cold Case Web Portal is also behind schedule but continues under a no-cost extension. All new development use an agile and continuous development approach while maintaining product backlogs that track stakeholder's needs. Project and Applications Managers collaborate with contractor support with enough IT and stakeholder resources and expertise to develop, modernize, enhance, and/or maintain projects and systems. NextGen HMS Product Backlog Completion task order awarded with funded work (135 User Stories) scheduled for 09/16/24 - 05/16/2025. Unfunded work (59 User Stories) scheduled for 05/19/2025 - 09/30/2025. NextGen ENOS planned for in-house development to avoid the risk of operating the legacy system on the Siebel platform with the O&M contract ending 09/25. Market research continuing for a website store front app to reduce LOE. Additional requirements support will be provided by IR.
    3 Jul 31, 2024 NextGen HMS Go-Live was achieved with a four-phased rollout of the modernized system, however, multiple features and system workarounds remain in the product backlog that will require additional development to improve on the initial release. ENOS modernization is not funded for FY25 and may require internal development to avoid the risk of operating the legacy system on the Siebel platform with the O&M contract ending 09/25. NextGen DAS is behind schedule. New development uses an agile and continuous development approach while maintaining product backlogs that track stakeholders needs. Project and system performance is tracked and measured to ensure metrics are on target.
    4 Mar 31, 2024 The NextGen Catalog is operational in the production environment and considered in an O&M steady state. DAS is in O&M steady state; however, modernization and enhancement efforts for the NextGen DAS remain in progress. Final implementation and hand-off to NARA's test team is scheduled for mid-summer 2024. NextGen HMS UAT completed 03/08/24 and the production environment completed standup 03/13/24 with the production code and data. The phased rollout of the application to users was divided into four iterations beginning 03/22/24 and scheduled to end 05/13/24.
    4 Nov 30, 2023 The NextGen Catalog is now operational in the production environment and considered in an O&M steady state. The legacy NAC is scheduled to be decommissioned by December 2023. DAS is in O&M steady state; however, modernization and enhancement efforts for the NextGen DAS remain in progress. There is a delay in the NextGen DAS final release due to product and sprint backlog replanning, redefined service level agreements (SLAs), and underestimation of level of effort (LOE). In addition, NARA's transition from SecureAuth to Azure AD has caused an additional shift in schedule, final delivery date and costs due to the LOE for the vendor to implement. NextGen HMS has completed the developement phase of the project. UAT and Stage Gate reviews will run through December 2023 and rollout and data migration is projected to occur during Q1 CY 2024.
    3 Sep 30, 2022 NARA has hired several key resources for the Program Management division, including supervisors and program managers. The result has been a workload balance and an increase in quality products. However, hiring and recruiting qualified federal resources as developers for the ECRM platform has been difficult. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts continue with agile development to foster scalable, stable, and the performant applications.
    3 Jun 30, 2022 NARA has hired several key resources for the Program Management division, including supervisors and program managers. The result has been a workload balance and an increase in quality products. However, hiring and recruiting qualified federal resources as developers for the ECRM platform has been difficult. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts continue with agile development to foster scalable, stable, and the performant applications.
    2 Jan 31, 2022 Modernization of HMS is scheduled to kick off in Q2 FY22 with a more modern multi-tenant, cloud-based platform or shared service. There have been delays in the government hiring and recruiting of qualified candidates for timely success. Similar with ARCIS and CMRS, the legacy HMS platform of Oracle/Siebel will reach its end of life in July 2022 and will no longer receive patches and support from the vendor. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts are ongoing. Additional presidential libraries websites are being developed under the Websites-to-the-Cloud investment. The RCPBS upgrade and migration project is complete. Deployment is pending completion of end-of-year processing. Decommissioning of the legacy system will take place in Q1 of FY 22 complete.
    3 Jul 30, 2021 Modernization of HMS may be delayed by the lengthy hiring process of resources for the migration to the new platform combined with unresolved maintenance and support issues of the system scanners. National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts are in progress. Additional presidential libraries websites are being developed under the Websites to the Cloud investment. The RCPBS modernization is expected to go live in October, data migration to complete by the end of the calendar year 2021. Decommissioning of the legacy RCPBS servers will take place in Q2 of FY 22.
    Download: Historic CIO Rating Source Data (CSV)
  • The Investment Details section views help answer questions about how an investment's financial resources are being utilized, and which funds are being assigned.
    Download: Investment Spending Details Source Data (XLSX)
  • The IT spending visualization below provides the selected IT investment's spending over 5 fiscal years. The IT Investment's spending is further broken down by Operations & Maintenance (O&M) and Development, Modernization, and Enhancement (DME). For each listed fiscal year you will see:
    • Requested amount - The IT $ amount the agency requested from Congress in the President's budget request for that fiscal year.
    • Enacted amount - The IT $ amount Congress actually funded through that fiscal year's appropriation.
    • Actual amount - The IT $ amount the agency actually spent that fiscal year based on what was appropriated by Congress.
    The availability of data for each fiscal year will depend on where in the federal budget process we currently are, and will continue to be updated as the annual appropriations process progresses.

    Download: Investment Spending Details Source Data (XLSX)
  • Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
    X-NextGen Catalog (Shows on ITDB as completed) 22060J Completed 3.64 -11 2020-09-30 2022-09-28 -7.6 -7.6 Not Applicable
    X-NextGen DAS (Shows on ITDB as completed) 21080 Completed 3.65 0 2021-09-30 2023-11-17 -33 -33 Not Applicable
    X-NextGen HMS (Shows on ITDB as completed) 19200P Completed 1.83 -41 2022-09-22 2023-08-31 -75 -75 Not Applicable
    X-Carter Redesign and Migration (Shows on ITDB as completed) 16062J Completed 0.4 0 2022-10-03 2023-05-31 -25 -25 Not Applicable
    X-History Hub Replacement (Shows on ITDB as completed) 21180P Completed 0.73 0 2022-06-28 2023-02-28 0 0 Not Applicable
    X-Obama Library Website Upgrade (FOIA Reading Room) (Shows on ITDB as completed) 16060P Completed 0.23 0 2022-10-03 2023-06-30 -11 -11 Not Applicable
    Civil Rights Cold Case Collection Web Portal 23140J In Progress 0.36 0 2023-09-29 2024-09-30 -24 -24 Not Applicable
    X-National Archives Museum Website Redesign(Shows on ITDB as completed) 23150J Completed 0.5 0 2023-08-11 2024-08-30 -4.9 -4.9 Not Applicable
    X-Ford Library Redesign and Migration (Shows on ITDB as completed) 16062 Completed 0.4 0 2023-07-23 2024-09-30 14 14 Not Applicable
    Catalog UX Improvements - Phase 2 22160P In Progress 1.57 -5.6 2024-07-16 2025-07-31 0 0 Not Applicable
    LowMediumHigh
    Download: Project Details Source Data (XLSX)
  • Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2025 CY Latest Actual Result Date of Latest Actual Result Met Target
    Annual target for pages digitized and available online through the National Archives Catalog Strategic and Business Results Number Annual 204940986 Over target 420000000 326517137 2024-09-30 MET
    Number of holdings described in the National Archives Catalog Customer Satisfaction Percent Quarterly 102.72 Over target 112.94 2024-09-30 MET
    Number of classified archival records 25 years old or older that have been declassified per Fiscal Year Strategic and Business Results number of pages Monthly 6500000 Over target 10821275 2022-09-30 MET
    Number of record entries processed. Strategic and Business Results Number Monthly 200000 Over target 260873 2022-09-30 MET
    Percentage of HMS Record Entries Processed Strategic and Business Results Percentage Monthly 90.51 Over target 89.5 2024-07-10 MET
    Expanded contribution types and fields (translations, names, locations) to increase engagement and enhance metadata for our records Customer Satisfaction Number Annual Over target 1000000 13522139 2024-09-30 MET
    Download: Performance Metrics Source Data (XLSX)